Scheduled reporting display bug

zixunzixun
The scheduled reports delivered by email have code errors causing them to fail to display icons. See below for an example. This bug exists in 10.2.0, not sure if the earlier versions have this as well.



src= "ttp://static1.srvrschck.com/images/website_hoofding_2013.png">

Comments

  • AdministratorAdministrator
    It seems like you modified the logo url.



    The URL of the logo can be modified by going to

    Reporting > Status Reporting > Report Template Customization
  • zixunzixun
    No you misunderstood. We didn't change the logo url. It actually is http://static1.srvrschck.com/images/website_hoofding_2013.png in the option you mentioned.



    To give another example of the html error



    src= "ttp://static.srvrschck.com/status_reports/ok.png">


    Notice the http prefix somehow is missing the "h". That's why the images fail to load. This only occurs in the email reports.
  • AdministratorAdministrator
    Ran multiple tests on multiple platforms and all emails were generated correctly.



    Can you please post raw source of entire email, including headers?



    We will then pass it on to development for review.


  • zixunzixun
    Sure. References to actual monitor groups are replaced/removed. Serverscheck 10.2.0 runs on a Windows XP VMware virtual machine and the email is opened by Outlook 2010 on Windows 7 Pro SP1 32 bit.





    <html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"



    xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v



    :* {behavior:url(#default#VML);}

    o:* {behavior:url(#default#VML);}

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    /* Font Definitions */

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    panose-1:2 15 5 2 2 2 4 3 2 4;}

    font-face

    {font-family:Tahoma;

    panose-1:2 11 6 4 3 5 4 4 2 4;}

    /* Style Definitions */

    p.Msonormal, li.Msonormal, div.Msonormal

    {margin:0cm;

    margin-bottom:.0001pt;

    font-size:12.0pt;

    font-family:"Times New Roman","serif";}

    h1

    {mso-style-priority:9;

    mso-style-link:"Heading 1 Char";

    mso-margin-top-alt:auto;

    margin-right:0cm;

    mso-margin-bottom-alt:auto;

    margin-left:0cm;

    font-size:24.0pt;

    font-family:"Times New Roman","serif";}

    a:link, span.MsoHyperlink

    {mso-style-priority:99;

    color:blue;

    text-decoration:underline;}

    a:visited, span.MsoHyperlinkFollowed

    {mso-style-priority:99;

    color:purple;

    text-decoration:underline;}

    span.Heading1Char

    {mso-style-name:"Heading 1 Char";

    mso-style-priority:9;

    mso-style-link:"Heading 1";

    font-family:"Cambria","serif";

    color:#365F91;

    font-weight:bold;}

    span.EmailStyle18

    {mso-style-type:personal-reply;

    font-family:"Calibri","sans-serif";

    color:#1F497D;}

    .MsoChpDefault

    {mso-style-type:export-only;

    font-size:10.0pt;}

    page WordSection1

    {size:612.0pt 792.0pt;

    margin:72.0pt 72.0pt 72.0pt 72.0pt;}

    div.WordSection1

    {page:WordSection1;}

    --></style><!--[if gte mso 9]><xml>

    <o:shapedefaults v:ext="edit" spidmax="1026" />

    </xml><![endif]--><!--[if gte mso 9]><xml>

    <o:shapelayout v:ext="edit">

    <o:idmap v:ext="edit" data="1" />

    </o:shapelayout></xml><![endif]--></head><body lang=EN-NZ link=blue vlink=purple><div class=WordSection1><p class=Msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-



    serif";color:#1F497D'><o:p> </o:p></span></p><p class=Msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p



    class=Msonormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#00A9E0'>Placeholder</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-



    serif";color:#1F497D'>

    </span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Placeholder</span><span style='font-size:10.0pt;font-family:"Arial","sans-



    serif";color:#1F497D;text-transform:uppercase'>

    </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>

    </span><b><span style='font-size:10.0pt;font-



    family:"Arial","sans-serif";color:black'>Placeholder </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>

    </span><span style='font-size:10.0pt;font-



    family:"Arial","sans-serif";color:black'>Placeholder</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>

    </span><span style='font-size:10.0pt;font-family:"Arial","sans-



    serif";color:#0D0D0D'>PO Box 4203, Auckland 1140, New Zealand</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='font-size:11.0pt;font-



    family:"Calibri","sans-serif";color:#1F497D'>



    </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>D <b></b> / M <b></b> / F <b></b></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>

    <a



    href= "http://www.placeholder.com/"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";text-decoration:none'>www.aimia.com</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-



    serif"'> </span></a> <o:p></o:p></span></p></div><p class=Msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div



    style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=Msonormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US



    style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> serverscheck.nz@gmail.com [mailto:serverscheck.nz@gmail.com]

    <b>Sent:</b> Wednesday, 28 August 2013 12:01 p.m.

    <b>To:</b> Placeholder

    <b>Subject:</b> ServersCheck Report

    <b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=Msonormal><o:p> </o:p></p><div id=older><div id=eader><p class=Msonormal><img



    border=0 id="_x0000_i1025" src= "ttp://static1.srvrschck.com/images/website_hoofding_2013.png">

    2013<o:p></o:p></p></div><h1>Weekly Uptime Report - Monitoring Status Report<o:p></o:p></h1><table class=MsonormalTable border=0 cellpadding=0 id=venodd><thead><tr><td style='padding:.75pt .75pt .75pt



    .75pt'></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>device<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>status<o:p></o:p></p></td><td nowrap



    style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>uptime 30d<o:p></o:p></p></td></tr></thead><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img border=0 id="_x0000_i1026"



    src= "ttp://static.srvrschck.com/status_reports/ok.png%22><o:p></o:p></p></td><td style= padding:.75pt .75pt .75pt .75pt ><p class=Msonormal>Placeholder<o:p></o:p></p></td><td style= padding:.75pt .png">

    .75pt .75pt'><p class=Msonormal>operating normally<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>97.55%<o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt



    .75pt .75pt'><p class=Msonormal><img border=0 id="_x0000_i1027" src= "ttp://static.srvrschck.com/status_reports/down.png%22><o:p></o:p></p></td><td style= padding:.75pt .75pt .75pt .png">

    class=Msonormal>Placeholder<o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><b>failing</b><o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p



    class=Msonormal>94.13%<o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img border=0 id="_x0000_i1028" src= "ttp://static.srvrschck.com/status_reports/ok.png">

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    normally<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>99.83%<o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img



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    style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>operating normally<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>99.96%<o:p></o:p></p></td></tr><tr><td



    style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img border=0 id="_x0000_i1030" src= "ttp://static.srvrschck.com/status_reports/ok.png%22><o:p></o:p></p></td><td style= padding:.75pt .75pt .png">

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    .75pt'><p class=Msonormal>99.73%<o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img border=0 id="_x0000_i1031"



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    class=Msonormal>Placeholder<o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>operating normally<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p



    class=Msonormal>92.45%<o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img border=0 id="_x0000_i1033" src= "ttp://static.srvrschck.com/status_reports/ok.png">

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    normally<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>99.85%<o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal><img



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    style='padding:.75pt .75pt .75pt .75pt'><p class=Msonormal>operating normally<o:p></o:p></p></td><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p



    class=Msonormal>100%<o:p></o:p></p></td></tr></table></div><div id=ooter><p class=Msonormal>Monitoring performed by and report generated by the <a href= "ttp://www.serverscheck.com/monitoring_software/?



    version=SINESS">ServersCheck Monitoring Software</a> (BUSINESS 250 10.2.0) <o:p></o:p></p></div></div></div></body></html>
  • AdministratorAdministrator
    That's not the raw email message with headers.



    Instead it seems to be a MS Word document (MS WORD 14)

    where the html was converted into.



    That MS Word conversion is probably stripping the 'h' in the html code



    Can you have it sent to a Gmail account and see if it is received correctly there?
  • zixunzixun
    I posted the source code of the original HTML email viewed in Outlook 2010. We didn't do any manual conversion aside from opening the email. The MS Word reference you see is probably a result of Outlook interpreting HTML. However this problem is not specific to Outlook.



    I followed your suggestion and tested my gmail account. The result is the same. None of the images in the report including the logo and the status signs (tick and cross) in front of the group name are not displayed. If you want I can post a link to the screenshot later when I get home.
  • AdministratorAdministrator
    The source code isn't what we needed on that email. We also need the raw email headers



    We have tested it against Outlook 2011 for Mac and Outlook 2010 for PC and Gmail.



    All were received fine.



    If your Gmail isn't received correctly either then something must be doing a conversion and as such it might be your mail server and not mail client.
This discussion has been closed.