Alert email send failure
prose
I want serverscheck to send an email alert when a TCP check fails through an office 365 account. I can successfully send a test email from the Settings>CONFIGURE ALERT SETTINGS>Email page. I receive a properly formatted message with the to/from fields set properly. However, when the serverscheck program attempts to automatically send an email on a status change, it fails and generates an error in the Alerts>Alert Notification Logs>Email page (i have replaced the email addresses below with nonsense characters but they are valid "to" addresses, besides the error is related to the from address):
# Tue Jul 7 12:58:28 2015 Email alert for check TCP xxxx to xxx@###.com succeeded through ServersCheck Backup mail server
- Sending SMTP alert for check TCP xxxx to xxx@###.com through smtp.office365.com
# Tue Jul 7 12:58:28 2015 Error: Could't set FROM: 501 5.1.7 Invalid address
I can only guess that the program is not using the "FROM" address specified in the email setup page? Perhaps it's trying to leave it blank (anonymous), which office 365 does not allow? Is there any way to rectify this?
# Tue Jul 7 12:58:28 2015 Email alert for check TCP xxxx to xxx@###.com succeeded through ServersCheck Backup mail server
- Sending SMTP alert for check TCP xxxx to xxx@###.com through smtp.office365.com
# Tue Jul 7 12:58:28 2015 Error: Could't set FROM: 501 5.1.7 Invalid address
I can only guess that the program is not using the "FROM" address specified in the email setup page? Perhaps it's trying to leave it blank (anonymous), which office 365 does not allow? Is there any way to rectify this?
Comments
You can run the alerting module in debug mode as detailed in the manual:
http://wiki.serverscheck.com/index.php/Alerting_debug
We normally don't provide support in the forum for our free products. We hope the above will get you going. If not, then check out our commercial support options on https://premium.serverscheck.com/plans.asp