MSN alert problem.

[Deleted User][Deleted User]
edited February 2005 in Monitoring Software v12 and lower
Hello



I setup special MSN account for serverscheck.

On the same PC i installed MSN Messenger 6.2,test the acount and put to allow list on serverscheck MSN.



In log files i can see that alert was send it but i do not recive it. I tried at command prompt: alert_msn with all needed parameters and i recive: Error Timeout occured. Message was not sent.



Anyone knows what could be the problem.



I have latest 5.8.2 Enterprise release.

Comments

  • AdministratorAdministrator
    Dear Sir,



    Is MSN running on the computer which has ServersCheck installed?



    If so then stop MSN and try again.


  • [Deleted User][Deleted User]
    Quote: Originally posted by Administrator on 28 February 2005

    Dear Sir,



    Is MSN running on the computer which has ServersCheck installed?



    If so then stop MSN and try again.







    MSN is not running on that PC.
  • AdministratorAdministrator
    Could you run it with the /DEBUG parameter?



    So as follows:

    alert_msn <senderaccount> <senderpassword> <recipientaccount> <message> /DEBUG



    and reply with the output it generated?
  • [Deleted User][Deleted User]
    Quote: Originally posted by Administrator on 28 February 2005

    Could you run it with the /DEBUG parameter?



    So as follows:

    alert_msn <senderaccount> <senderpassword> <recipientaccount> <message> /DEBUG



    and reply with the output it generated?



    I receive:

    28.2.2005 17:45:16 Connecting ...

    Error : Timeout occured. Message was not sent. ( it takes like 10 to 15 sec to get this msg )



    On the same PC i can normaly login MSN Messanger.
  • AdministratorAdministrator
    It seems like your firewall is blocking the MSN component (you might want to verify your firewall logs for blocked requests). I will check with our development which port is being used by the MSN component.



    Regards,



    Forum Administrator
  • [Deleted User][Deleted User]
    Quote: Originally posted by Administrator on 28 February 2005

    It seems like your firewall is blocking the MSN component (you might want to verify your firewall logs for blocked requests). I will check with our development which port is being used by the MSN component.



    Regards,



    Forum Administrator



    MSN Messanger or Windows Messanger are working normaly.



    Please let me know if you are using any other port.
  • AdministratorAdministrator
    The port for MSN is 1863. Make sure that a direction is available and not via a proxy client or similar.
  • [Deleted User][Deleted User]
    Quote: Originally posted by Administrator on 01 March 2005

    The port for MSN is 1863. Make sure that a direction is available and not via a proxy client or similar.



    Problem solved. ( We added that port to our firewall )

    Thank you very much.
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