5.10.0 upgrade

suresourcesuresource
edited May 2005 in Monitoring Software v12 and lower
Neglecting to 'read the fine print' of the upgrade notification that I had become numb to when performing each 5.x upgrade, I did not realize it would negate my license. How do I go about getting an updated license key for my 5.10.0 installation? I hope I do not have to re-purchase the software.

Comments

  • AdministratorAdministrator
    Whenever we add new features (like in 5.10.0) then we increase the version number. Customers can purchase or not a support and maintenance agreement (which includes upgrades).



    Upgrading requires a new license key. If you have purchased a support and maintenance agreement and if this is still valid, then there is no problem in obtaining a new license key. Simply contact our sales team.



    License keys can also be obtained automatically by logging to the helpdesk. A login is created and sent to the registrar of the software and remains valid for 1 year unless renewed within the year.


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