SMS Routing Error when sending pins


First of all this is not the email address for the premium account that was set up. But my number ending in 8645 is showing a routing error when attempting to add additional numbers.

Can I please get some assistance?


  • We either need the email address of your account or the numbers for which you get the routing error so that we can have it investigated by our upstream providers
  • edited March 5
    The phone number is XXXXXXX8645
  • Thank you. We have escalated this with our upstream providers. We will revert as soon as we have feedback.
  • Just checking to see if any progress has been made on this issue.

    Thank you.
  • We have not had any update from the telecom operators. It is still being investigated.
  • Thank you for the response. I appreciate it.
  • The issue should be resolved now. Can you try again?
  • That took care of it. Thank you!
This discussion has been closed.