Email Alert Not Showing Any Value

Hi.

I received warning and down email alert from the NMS v14 but the email does not show any content such as value of the temperature. Kindly advice. Tq

Comments

  • Hi @kelvinhoh ,

    What specific version of the Monitoring software do you have?
    You may try to update it to the latest one - https://serverscheck.com/monitoring-software/download.asp

    Whenever I get email alerts, it includes the return value of the sensor. So I know the value when it has the alert.

    This gives me a message something link this:

    Status of Int. Temp1 changed to DOWN at Thu May 17 19:03:50 2018.

    Error: 76.63 (returned value) < 15 OR 76.63 (returned value) > 41
  • Hi.
    i using the latest version.

    Example:
    Status of Temp-Room changed to WARNING at Thu May 17 16:14:31 2018.

    Error:

  • same here - email alerts do not have any real usable data.
  • You guys need to uninstall the software completely then install the latest one

  • Best I can tell I am running the latest - You are running the Monitoring Software v14.2.4 (Build 2018012201)
  • Plus run the alerting module in debug mode.

    1/ Kill the s-alerts.exe process from your task manager
    2/ Go the ServersCheck main directory
    3/ Open the command prompt and cd to the main ServersCheck directory
    4/ Type following in the command prompt:
    s-alerts.exe > debug.txt

    Trigger an alert and reply with the content of the debug.txt file
  • I do not have an s-alerts.exe service running.



  • you actually do - the ServersCheck Alerting Module is the s-alerts.exe. Click on the properties and you'll see
  • I opened a ticket with support and pasted the results there.
  • @bailmon ok - colleagues from support will then look into it. closing this thread
This discussion has been closed.