Not receiving emails or SMS alerts when leak detector is in a WET state
edited July 2018 in SMS & Voice Gateway
I have recently added a leak detector to my ServersCheck Sensor Gateway. I am having an issue where SMS and email alerts are not being sent when the leak detector is in a down state (tested with water). I have confirmed the Email and SMS/Voice checks boxes are ticked next to the leak detector and that the email alert settings are correct and sending test mails successfully. I have also confirmed that the SMS & Voice Call Alert UID and PIN are present and the test SMS messages are being received. When the water is poured on the leak detector the detectors “Current Value” turns to WET but no alerts are sent. Can you please help me with this issue?