Configuring Security Probe - Door Sensor

Hi, i need help in configuring the Door Sensor with Monitoring Appliance V14+. the sensor triggers and sends notification from Sensor Gateway, but when the sensor Gateway is added to Monitoring Appliance, i am not able to get the door sensor & Smoke Detector sensor probes to work properly as in the monitoring Appliance it is showing as "DOWN" when there is trigger. I need assistance to know what is the right way to configure both Smoke & door sensors?


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