Software Update


Is there a specific process I need to do to install the update? I am currently running the update as an Adminstrator and get the following error message. I am thinking the file is in use by one of the services so it denies any changes to the file. Are there any processes I need to stop prior to installing the update?

If I chose to ignore the message it proceeds with the install but it does not change the version within Program and Features and the flood mapping still does not work. I do not want to do a fresh install as I will have to redo all the notifications for the sensors we have in place. Please advise.

And thanks for being proactive on your own products.


  • What version of the software are you running? 14.3.4?

    Are you using the Monitoring Appliance?
  • I am running 14.3.2.trying to upgrade to 14.3.4 to resolve the leak sensor mapping issue.

    I am not using the Monitoring Appliance just the licensed software on a Windows 10 Enterprise OS with 12GB of Ram and an i5 processor.
  • Make sure all services are stopped when performing the update. You can stop them via the Windows Services Manager. (Services.msc)
  • I stopped the two services in the attachment. There were no errors during the installation but the monitoring software didnt update within programs and features and the leak maps feature is still not working.imageSERVERSCHECK SERVICES
  • Hey @icisneros

    You can also do a re-install and just transfer your configuration over to the newly installed software.
    to be safe make a copy of the monitoring software folder (rename it as back up). though all you really need is the /data and /conf subdirectories.

    Uninstall the software and install the latest one from ServersCheck and restore the /data and /conf subdirectories to the newly installed software. restart your browser.

    This worked for me.. but make sure you have a back up
  • Thanks I will give it a try.

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