SMS not sending alert

I have issue on my SMS modem device (huawei). It is not sending unless I unplugged and plugged it back.

Comments

  • STARRY173STARRY173
    Having same issue...usually, it is that SMS is turning off by itself. Usually, because nothing else works, I reboot the base and put in the UID & PIN. Sometimes, nothing happens. Says I have a credit of 62 texts and I can get it to send me a test SMS after turning SMS back on, but unplugging the powerfail this time is not sending out any text.
  • STARRY173STARRY173
    Hardware version is 5.1 and firmware version is 8.0
  • AdministratorAdministrator
    STARRY173 you're issue is not the same. This post is for the MOnitoring Software v12 and lower using a hardware modem. You seem to have an issue with the Base Unit and SMS service (not using a modem). Different product and different method of SMS. I suggest that you post a new topic in the right forum so that you can get support you need.
  • YacobYacob
    I am using ServersCheck appliance Bussiness 250 Edition-version 9.0.15. The web is giving the correct information but the modem is not sending alerts. When modem is unplugged and plugged back it sends all previous alerts.
  • AdministratorAdministrator
    It seems to be a modem issue and not a software issue since unplugging and connecting again makes it work. The software is no longer supported by us (most current version is 15.x)
  • YacobYacob
    Do you have any recommendation for a better modem other than what we are using which is huawei

  • AdministratorAdministrator
    No unfortunately not. We no longer support external modems in our monitoring software.
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