Wrong status in groups view

[Deleted User][Deleted User]

When u set a rule on hold the status will calculate the offline rule has 0%. There will be a foult SLA result and status.

example:

1 group 2 rules

first rule is OK --> 100%

second rule is onhold --> no value

in groups vieuw I see now sla 50% and satus is down.

Johan

Comments

  • AdministratorAdministrator
    I passed it on to development who is going to write a fix for it. In the mean time they suggest to create a new group called "disabled" and to put your check in that group when it is disabled so that your SLA is not incorrectly shown.
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