SMS Alert Doesn't send activation code after register the numbers
Dear Admin,
I purchased Serverscheck Power Fail Sensor and Sensor Gateway that has SMS alert whenever power fail happens, for email alert, it works fine but for SMS alert, it doesn't send the activation code after register the recipient numbers in Serverscheck premium account for SMS Alert option.
I haven't done purchasing SMS credit yet because once I registered the Serverscheck premium account, I received 10 SMS alert credits already and my account also has Alert UID and PIN number as well, so it should be good enough to use SMS alert option, but still does not work as expected.
So, how to solve this issue to let this SMS alert option works?
My country is Cambodia, and before I purchased the product, sale people confirmed that SMS alert works in my country too.
Regard,
Vuthy
I purchased Serverscheck Power Fail Sensor and Sensor Gateway that has SMS alert whenever power fail happens, for email alert, it works fine but for SMS alert, it doesn't send the activation code after register the recipient numbers in Serverscheck premium account for SMS Alert option.
I haven't done purchasing SMS credit yet because once I registered the Serverscheck premium account, I received 10 SMS alert credits already and my account also has Alert UID and PIN number as well, so it should be good enough to use SMS alert option, but still does not work as expected.
So, how to solve this issue to let this SMS alert option works?
My country is Cambodia, and before I purchased the product, sale people confirmed that SMS alert works in my country too.
Regard,
Vuthy
Comments
If you need support from us at ServersCheck then a support contract is required.
Last SMS message was from Aug 30.
MESSAGE STATUS
Message delivered to handset
MESSAGE CONTENT
Your phone was added to ServersCheck's Premium Alerts.
Mobile Network Cambodia:Smart Mobile (Latelz Co)
To 855696XXXXX
If you did not receive that message then please contact your operator Smart Mobile as they may have blocked the message.
Thank you for your response, I have checked with my mobile service operator and they confirmed that there's no message block at all on my number
Could you please advise more solution?
Regard,
Vuthy
I have contacted with Smart Mobile operator to track back the text message from August 8th, yet they said that they are not able to track back the old message, so is it possible if Serverscheck could resend the activation message to my number? since I have contacted Smart Mobile to remove SMS blockage already, maybe this time my number would receive the SMS.
Thank you,
Vuthy
you can actually delete your number and redo the register process and you should receive the validation SMS given its no longer blocked.
Thanks for your suggestion, but I did try this many times already and yet it still does not work, no activation code sent to my message inbox.
MESSAGE STATUS
Message delivered to handset
MESSAGE CONTENT
Your phone was added to ServersCheck's Premium Alerts. Go to XXXXXXX to confirm.
Mobile Network Cambodia:Smart Mobile (Latelz Co)
To 85569XXXXXX
Source Address
Time Received Fri, Oct 13, 2017 03:49:16
Scheduled Delivery Time Fri, Oct 13, 2017 03:49:16
Last Status Update Fri, Oct 13, 2017 03:49:53
I think there are solution to solve the problem I have because even my number is active, credit is consumed when alert, yet my phone still doesn't get the alert text message. also mobile operator has checked many times and they still confirm that there's no blockage message from abroad servers. Based on my experience with SMS confirm like Yahoo, Google and other website that I used, I never have problem from receiving confirmation text, but I'm still confused why Serverscheck's alert message system doesn't work on my number and I even try with different number with different service still doesn't work.
Regard,
Vuthy
Thank you and I really appreciate your responses on my discussion and indeed I have tried with different mobile and different mobile number, and yet still does not work. I guess, the alert option for me will work only with email.
Regard,
Vuthy